Privacy Policy

At Apartamentos do Sul, we are committed to protecting your privacy. When you use our website or communicate with us, we handle your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your information.

By accessing our website or providing personal information, you acknowledge and accept the practices described in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using the site.

You must be over 16 years old to provide us with personal data.

Apartamentos do Sul is the Data Controller responsible for your personal data.

1. INFORMATION WE MAY COLLECT

We may collect and process the following personal data:

Your name, email address, phone number, and other contact details
Information you provide when filling out a form, making a booking, or contacting us
Preferences, requirements, or other personal details shared during communication
Technical information when using the website, such as IP address, browser type, time zone settings, and device information
Marketing preferences and feedback from surveys or reviews

We collect your data when you interact with us via the website, email, phone, social media, or in person.

2. HOW WE USE YOUR INFORMATION

We will only use your personal data when legally permitted. The most common uses include:

To respond to enquiries or booking requests
To manage payments and communication related to your stay
To provide you with relevant updates, such as policy changes or feedback requests
To comply with legal obligations
To improve our services, website experience, and customer support

We may also process your data where it is necessary for our legitimate interests—such as ensuring the safety of our services—provided that these interests do not override your rights.

3. PURPOSES FOR USING YOUR PERSONAL DATA

Your personal data may be used for:

Responding to contact or booking requests
Processing payments, deposits, and refunds
Communicating changes to our policies or services
Managing reviews, surveys, and customer support
Securing and optimizing our website and internal systems
Enhancing your overall experience with us

4. YOUR RIGHTS

Under GDPR, you have the right to:

Access, correct, or delete your personal data
Restrict or object to processing
Request data transfer
Withdraw consent at any time (where applicable)

To exercise your rights, contact us at: hello@apartamentosdosul.com.
We may request proof of identity to ensure the security of your data.

5. THIRD-PARTY LINKS

Our website may contain links to other websites. These are provided for your convenience only. Apartamentos do Sul is not responsible for the privacy practices or content of third-party sites. Use of such links is at your own risk.

6. ESSENTIAL COOKIES

Our website uses essential cookies to ensure proper functionality, such as preventing spam when submitting forms.

7. THIRD-PARTY COOKIES

External services (such as analytics or advertising tools) may use cookies beyond our control. These may track your online behavior for targeted ads. Please refer to the respective third-party cookie and privacy policies for more information.